Claims under TATA AIG’s car insurance plans occur in the following instances
If you hurt a third party or damage third party property
- Inform the insurance company immediately after a claim occurs
- File a police FIR which is a must
- The claim would be taken to the motor accidents tribunal where the liability would be determined
- Once the tribunal orders the liability to be paid, the insurance company would pay the liability and settle your claim
If your car is damaged and needs repairs:
- Inform the insurance company immediately after a claim occurs
- The company would tell you about the nearest garage which is tied up with it. You would have to take your vehicle to the specified garage for repairs. You can also choose any other tied up garage for cashless claims. If, however, you choose a non-networked garage, claims would be settled on a reimbursement basis
- At the preferred garage, the insurer’s surveyor would survey the damage and assess the repair cost
- The surveyor would prepare a claim report and file it with the insurance company
- The company would assess the claim report and approve the claim
- Once the claim is approved, repairs would start
- After the repairs are done the bill is settled by the insurance company.
- You have to pay your share of the claim and take the delivery of the vehicle
If your car is stolen:
- Inform the insurance company immediately after a claim occurs
- File a police FIR which is necessary for theft claims
- The police would try and locate the car. If they cannot do so, they would issue a non-traceable certificate for your car
- This certificate should be submitted to the insurance company along with other relevant documents
- The insurance company would then pay the Insured Declared Value of the car as a claim
Rather than following the above-mentioned steps, you can get your car insurance claims easily settled through Turtlemint’s help. For getting the claims settled through Turtlemint you simply have to inform Turtlemint through a phone call or an email. Calls can be made at Turtlemint’s toll-free number 1800 266 0101 and emails can be sent at claims@turtlemint.com. Once Turtlemint’s claim handling team is informed, they would coordinate your claim with the insurance company and help you in getting a quick settlement.